Wine Club FAQs
Is there a fee to join?
There is no fee to join. Your benefits begin as soon as you sign up. If you cancel before you receive your first club shipment, you will be charged a $75 fee.
How do I join?
You can join in person at the winery, online, or by calling us at (231) 256-7165.
How much does it cost to join?
There is no charge to join. We will keep your credit card information on file and you will be charged twice a year for your shipment when it goes out.
How often do we receive shipments?
Wine Club shipments go out twice a year, in mid to late April and mid-November.
What are the benefits of being a Wine Club member?
All benefits are listed on the Wine Club page.
Can I give a Wine Club membership as a gift?
Yes. Please call us at (231) 256-7165 if you wish to do so.
How do you communicate with me about my Wine Club?
All communication about your membership is conducted via email. Please make sure we have your correct email address on file as this is how we notify we you about upcoming orders, charges, shipping dates, and more. Please send an email to firstname.lastname@example.org to ensure we have your correct contact information on file.
What happens if I decide to cancel?
As membership benefits begin immediately (including free tastings and discounts), members wishing to cancel their membership before their first shipment will be charged a $75 cancellation fee. Shipments processed prior to the cancellation date are nonrefundable, even if not yet received. Once the membership is cancelled, all membership benefits will end.
After you receive your first shipment you may cancel at any time with no cancellation fees by calling (231) 256-7165 or emailing us at email@example.com.
Can I choose what wines I would like in my shipment?
Yes. You may choose the wines you would like to receive in the winemaker’s selection email, which will go out three weeks prior to the club shipment. You are able to change the wines in your shipment within the email. Wine Club shipments are chosen based on availability and release dates. Shipments can include sold out and pre-released wines.
What is my discount off wine purchases?
Connoisseur members receive 20% on all wine purchases.
What if I can't be home for the delivery - can you ship to my place of work?
Yes. If possible, Good Harbor recommends shipping to a business address for prompt delivery. UPS cannot deliver wine to PO boxes nor will UPS leave packages on the doorstop. All shipments must be signed for by someone 21 years or older.
What happens if I miss the delivery and the package is returned to the winery?
UPS will attempt to deliver the package two times. After the third failed attempt the order will be returned to the winery. You have the option to have the package held for pick up or reshipped for an additional fee.
What happens if I am charged for the wine but I don't want it?
If you wish to cancel your membership and not receive the order, please contact us prior to us charging your account. Shipments processed prior to the cancellation date are nonrefundable, even if not yet received.
Can I switch from a Pickup Member to a Shipping Member?
Yes. If you need to change your Wine Club order preference from pickup to shipping, or vice versa, please email firstname.lastname@example.org before your order is charged.