Wine Club FAQs
WHAT ARE THE BENEFITS OF BEING A WINE CLUB MEMBER?
The Good Harbor Vineyards’ Connoisseur Wine Club benefits include 20% off all wine purchased online or in the tasting room, 20% off all purchases of wine by the glass or cider by the pint enjoyed on our patio, free tasting on any visit for the member and three additional guests and more. Please see all benefits are listed on the Wine Club page.
IS THERE A FEE TO JOIN?
There is no fee to join. Your benefits begin as soon as you sign up. We will keep your credit card information on file and you will be charged twice a year for your shipment when sent. If you cancel before you fulfill both club shipments, you will be charged a $75 fee
HOW DO I JOIN?
You can join in person at the winery or online.
HOW OFTEN WILL I RECEIVE WINE SHIPMENTS?
Wine Club shipments go out twice a year, in April and September. But you are welcome to shop online or in person at 20% off all year long!
WHAT WINE WILL I RECEIVE IN MY CLUB SHIPMENTS? CAN I CHOOSE MY WINES?
Yes! We ship 6 bottles of wine minimum with every club order, preselected based on seasonality, availability and release dates. Shipments can include sold out and pre-released wines. You are welcome to modify your selections up to one week prior to shipment. We provide ample notice via email prior to the club shipment. If you do not log into your account to make your wine selections by the cut-off date, the winemaker's selections will automatically be selected and your credit card will be charged for those wines.
WHAT IF I WANT MORE/LESS THAN 6 BOTTLES OF WINE IN MY CLUB SHIPMENT?
Each shipment must contain a minimum of six bottles, but you are allowed to add more bottles to each shipment if you prefer at 20% off each.
CAN I BUY WINE OUTSIDE OF THE TWO CLUB SHIPMENTS PER YEAR? ARE THERE DISCOUNTS?
Yes, you may purchase wine at 20% off year-round as a club member. However, any wine purchased outside of the two required shipments in April and September do not count toward your yearly purchase.
CAN I GIVE A WINE CLUB MEMBERSHIP AS A GIFT?
Great idea! Yes, you are able to sign up for this online or in the tasting room.
HOW WILL I KNOW MY WINE CLUB SHIPMENT IS COMING?
All communication about your membership is conducted via email. Please make sure we have your correct email address on file as this is how we notify you about upcoming orders, charges, shipping dates, and more by logging into your account and viewing your profile contact info. Please make sure the email address firstname.lastname@example.org is not going to your spam folder as all emails will be delivered from this address.
HOW CAN I CHANGE MY SHIPPING ADDRESS?
Any changes that need to be made to your shipping address can be done in your online account. “Log In” in the upper right hand corner of the website, click on your name, then find “edit profile” on the left hand menu of the screen.
I FORGOT MY PASSWORD. NOW WHAT?
Click on “Log In” in the upper right hand corner of the website, then select the “forgot password” option to be redirected to reset your password.
HOW DO I CHANGE MY WINE CLUB BOTTLE SELECTIONS?
To change the default selections of your wine club shipment, please follow the these instructions:
- Login to your account by clicking on the “Log In” tab in the upper right corner
- If you don’t remember your login credentials, please select the “Forgot Your Username and Password” option to be redirected to reset your password.
- Login to your account with your new password.
- Click on your name.
- Desktop - See Club List on the left hand side of the screen.
- Mobile - See Club List below the “Update Information” button. Select the Club List option.
- Scroll down and click on the green “Edit Club” button.
- Scroll down until you see Club Choices to make optional modifications to the winemaker selections
- Confirm shipping or pick up preference, payment method, and “submit” any changes.
WHAT IF I CAN'T BE HOME FOR THE DELIVERY? CAN YOU SHIP TO MY PLACE OF WORK?
Yes! If possible, Good Harbor recommends shipping to a business address for prompt delivery. UPS cannot deliver wine to PO boxes, nor will UPS leave packages on the doorstop. All shipments must be signed for by someone 21 years or older.
WHAT HAPPENS IF I MISS THE DELIVERY AND THE PACKAGE IS RETURNED TO THE WINERY?
UPS will attempt to deliver the package three times. After the third failed attempt, the order will be returned to the winery. You have the option to have the package held for pick up or reshipped for an additional fee.
CAN I SWITCH FROM A PICKUP MEMBER TO A SHIPPING MEMBER?
Yes! If you need to change your Wine Club order preference from pickup to shipping, or vice versa, please login to your online account and change your shipping preference under “Edit Club” and click the drop down menu under “Ship To”, selecting “Pickup At Winery”.
WHAT HAPPENS IF I AM CHARGED FOR THE WINE BUT I DON'T WANT IT?
If you wish to cancel your membership and not receive the order, please contact us prior to us charging your account at email@example.com. Shipments processed prior to the cancellation date are nonrefundable, even if not yet received.
WHAT HAPPENS IF I DECIDE TO CANCEL?
We will be sad to see you go. As membership benefits begin immediately (including free tastings and discounts), members wishing to cancel their membership before fulfilling the two yearly shipment requirement will be charged a $75 cancellation fee. Shipments processed prior to the cancellation date are nonrefundable, even if not yet received. Once the membership is cancelled, all membership benefits will end.